UK Deliveries

All orders placed before 4pm Monday to Friday will be despatched on the next working day to ensure your orders get to you as quickly as possible. We send all our UK orders by Royal Mail so expect your delivery to arrive with your usual postman/woman.

 

European Deliveries

All our European deliveries are despatched using our Royal Mail Airmail delivery service. We usually find our deliveries to European destinations take about 4-5 working days to arrive however they can sometimes take a little longer than expected and so if you have not received your order after 15 working days please contact us by using our customer feedback form or by email sales@unitee.co.uk quoting your name, order number and full address and we will look in to it straight away for you.

The delivery costs for your order will be calculated as you add items to your shopping trolley on the site. The cost to send more than one item will increase as you add items to your shopping trolley as the price is calculated on the weight of the parcel.

All European deliveries over £60 will be despatched using our International Signed For delivery service. This is a trackable delivery service and usually takes 4-5 working days for your parcel to be delivered.

 

International Deliveries


All our International deliveries are despatched using our Royal Mail International Signed For delivery service. We usually find our deliveries to International destinations take about 9-10 working days to arrive however they can sometimes take a little longer than expected and so if you have not received your order after 15 working days please contact us by using our customer feedback form or by email sales@unitee.co.uk quoting your name, order number and full address and we will look in to it straight away for you.

The delivery costs for your order will be calculated as you add items to your shopping trolley on the site. The cost to send more than one item will increase as you add items to your shopping trolley as the price is calculated on the weight of the parcel.

 

Providing the correct address

 

It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address when ordering, your package may be returned to us by Royal Mail in which case we will let you know straight away. You will then be charged for resending the item(s). Should you enter the wrong address and your order doesn't arrive either with yourself or with us, we are not obliged to re-send the order at our expense. Please reduce the risk of this happening by entering your full and complete postal address. If you make a mistake and enter the wrong details, please contact sales@unitee.co.uk immediately.

 

Items returned due to non delivery

 

If an order is returned to us by Royal Mail as a result of either an incorrect address, a customer's refusal to accept the delivery or failure to acknowledge cards left by Royal Mail, the customer will be responsible for the costs incurred to re-send the order.

 

Am I responsible for customs charges?

 

Any additional charges for customs clearance must be borne by the recipient. Any customs or import duties are levied once the package reaches its destination country and so Unitee.co.uk has no way of knowing what particular customs and import charges may be in force at any time in any country.

 

Can I collect my order from your warehouse?

 

Unfortunately orders cannot be collected from our warehouse.

 

Can you leave the delivery in an agreed hiding place?

 

Unfortunately we cannot. First Class parcels should just fit through your letterbox and all parcels requiring a signature on arrival will need to be signed for upon receipt at the delivery address.